FAQ

Welcome to the UrbanovaStyle FAQ page!

Here, we’ve compiled a comprehensive guide to help you shop confidently, understand our products, and embrace your Boho-Chic lifestyle. Our goal is to provide clarity, transparency, and inspiration for every step of your UrbanovaStyle journey.

If you can’t find the answer you’re looking for, reach out to our dedicated support team at support@urbanovastyle.shop or call +1 838 213 3060. We’re always happy to assist.

About UrbanovaStyle

What kind of brand is UrbanovaStyle?

UrbanovaStyle is an independent fashion brand focused on freedom, individuality, and creativity. We combine Boho vibes, urban sophistication, and playful textures to create pieces that feel effortless, expressive, and visually striking.

  • Our Design Philosophy: Each piece reflects freedom, self-expression, and artistic spirit, from flowing mesh dresses to patchwork skirts and layered, breathable fabrics.

  • Materials We Love: Linen, cotton, silk, mesh, and sustainable blends—chosen for comfort, movement, and natural texture.

  • Style Personality: UrbanovaStyle celebrates the modern woman who travels, creates, and lives boldly, offering garments that fit both casual streetwear and festival-ready looks.

Where is UrbanovaStyle based?
UrbanovaStyle is operated by KEYCHRONERGODOX LLC, located at 6612 Pine Grove Dr, Wilmington, NC 28409, USA.

Who is our ideal customer?
Our collections are designed for women who value creativity, individuality, and freedom of expression, whether strolling in the city, traveling for vacation, or enjoying a weekend festival.

Orders & Shipping

How long does shipping take?

  • Order Processing: 1–2 business days

  • Standard Shipping (USA & International): 8–12 business days

  • Expedited Shipping: 5–8 business days where available

Delivery times may vary due to:

  • National or local holidays

  • Customs inspections for international shipments

  • Weather delays or carrier constraints

Do you ship internationally?
Yes! UrbanovaStyle ships worldwide.

  • Estimated delivery: 6–14 business days, depending on location and customs procedures

  • Customs fees, taxes, or import duties are the responsibility of the customer

  • We recommend checking local customs policies to avoid unexpected charges

Can I combine multiple orders for shipping?
Yes! If you place separate orders within a short period, contact support@urbanovastyle.shop to coordinate combined shipping where possible. This can help reduce costs and environmental impact.

How can I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number.

  • Tracking updates may take 24–48 hours to reflect in carrier systems

  • For international shipments, tracking may be partially visible depending on local postal services

  • If you experience issues, our support team will assist you in monitoring your package

Order Changes, Cancellations & Issues

Can I change or cancel my order after placing it?

  • Orders are processed quickly to ensure fast delivery

  • Contact support@urbanovastyle.shop immediately if you need changes

  • While we cannot guarantee changes after processing begins, we will always try to accommodate your request

  • Cancellations for international shipments may be subject to carrier fees or shipping costs

What if I entered the wrong shipping address?

  • Notify us immediately

  • If the package has already shipped, we may not be able to reroute it

  • In some cases, carriers allow a redirect or pickup at a local branch

Returns & Exchanges

What is your return policy?

  • Eligible items must be unworn, unwashed, and undamaged, with all original tags and packaging

  • Returns must be initiated within 15 days of delivery for US customers

  • For international returns, shipping costs are the responsibility of the customer

What if my item arrives damaged or defective?

  • Contact support@urbanovastyle.shop with:

    • Order number

    • Photos of the defect

    • Description of the issue

  • We will provide a replacement, exchange, or refund promptly

Can I exchange sizes or colors?

  • Yes! If a product is available in the desired size or color, we can arrange an exchange

  • Exchanges must comply with our return eligibility guidelines

Are there items that cannot be returned?

  • Final sale or clearance items

  • Personalized or custom-made items

  • Underwear or intimate wear (for hygiene reasons)

Payments & Checkout

What payment methods are accepted?

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal & Shopify Secure Payments

  • Apple Pay & Google Pay (where supported)

  • Regional payment methods may be available depending on your country

Is my payment information safe?

  • Yes! All payments are encrypted with SSL

  • No full credit card information is stored on our servers

  • Fraud monitoring protects against unauthorized transactions

Do you offer installments or buy-now-pay-later options?

  • Depending on your region, third-party services like Klarna or Afterpay may be available

  • These services are processed securely and independently from UrbanovaStyle

Products, Sizing & Styling

How do I choose the right size?

  • Each product page includes detailed sizing charts

  • Fabrics like linen, silk, and mesh may shrink or drape differently, so consult our Fit Guide page

  • Contact support for personalized sizing advice

Will the product colors look exactly like the photos?

  • We make every effort to display colors accurately

  • Lighting, screen settings, and natural material variations may cause slight differences

How do I care for fabrics like linen, silk, mesh, or sequins?

  • Hand wash delicate items in cold water

  • Avoid harsh detergents and tumble drying

  • Store knits folded to maintain shape

  • Follow care tags for each piece

  • Our upcoming Fabrics & Craft page will include detailed instructions for every material

How do I style Boho-Chic outfits?

  • Pair flowing dresses with layered jewelry and sandals for a festival-ready look

  • Mix textures: mesh tops with linen skirts or silk scarves

  • Add urban flair with structured bags or ankle boots

  • Check our Journal page for seasonal styling guides

Lost or Missing Packages

What if my package is marked delivered but I haven’t received it?

  1. Check with neighbors or building management

  2. Contact your local carrier

  3. Email support@urbanovastyle.shop for further guidance

Can you resend a lost package?

  • We will work with carriers to investigate

  • In some cases, a replacement can be arranged depending on shipping insurance and circumstances

Lifestyle & Styling Tips

UrbanovaStyle is more than fashion—it’s a way of life:

  • Boho-Chic Styling Tips: effortless layering, mixed textures, festival-inspired combinations

  • Vacation Packing Guides: versatile outfits for travel, beach, and city exploration

  • Fabric Care Advice: keep linen, cotton, and silk garments fresh and wearable

  • Urban Woman Lifestyle: balancing work, travel, self-expression, and personal freedom

Check our Journal for:

  • How to style boho chic in everyday urban life

  • Packing for a Boho vacation without overpacking

  • DIY accessory styling tips

  • Stories and inspiration from women who embody freedom and creativity

Customer Support

How do I contact UrbanovaStyle?

Our team responds within 24–48 business hours, Monday through Friday. We provide guidance for:

  • Order tracking and shipping questions

  • Returns, exchanges, and refunds

  • Product care, sizing, and styling advice

  • International shipping and customs inquiries

 

UrbanovaStyle celebrates freedom, self-expression, and Boho-Chic creativity. Our FAQ page is designed to give you all the tools, advice, and confidence you need to shop, style, and enjoy your wardrobe without compromise.