Contact Us

Contact UrbanovaStyle

At UrbanovaStyle, we believe that true connection and meaningful communication are at the heart of every great shopping experience. Whether you have a question about sizing, want to check your order status, need guidance on styling our Boho-Chic pieces, or simply wish to share your thoughts with us, our team is always eager to hear from you.

Every inquiry is treated with care and attention because behind every order is a real person. We are committed to providing thoughtful, respectful, and timely support that reflects the spirit of our brand — free-spirited, expressive, and stylishly independent.

How We Can Assist You

Our team is ready to provide support across a wide range of topics, including but not limited to:

  • Order tracking, delivery updates, and estimated arrival times
  • Product details, fabric information, care instructions, and fit guidance
  • Returns, exchanges, or any post-purchase concerns
  • Payment processing, checkout issues, and account management
  • Wholesale inquiries, collaborations, styling partnerships, and media requests
  • Tips for styling Boho-Chic outfits, vacation packing, and wardrobe inspiration

Reach Out to Our Customer Support Team

We make it easy to contact us through multiple channels. Our customer support team is committed to responding quickly and efficiently:

Our goal is to respond within 24–48 business hours (Monday–Friday). During busy periods, such as holidays or seasonal promotions, response times may be slightly extended, but every message is given the attention it deserves.

Order & Account Assistance

To help us assist you more efficiently, please provide the following information when contacting us:

  • Order number (if applicable)
  • Email address used during checkout
  • Detailed description of your question, concern, or feedback

Including these details helps us provide faster and more accurate support, ensuring your UrbanovaStyle experience remains smooth and enjoyable.

UrbanovaStyle Live Support Hours

Our team operates during the following hours to provide live assistance and support:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Closed on weekends and U.S. public holidays

Messages sent outside of these hours will be answered on the next business day. We encourage you to contact us early to ensure timely support, especially during peak shopping seasons.

Our Commitment to You

At UrbanovaStyle, every message, every inquiry, and every order is treated with care and respect. We value transparency, reliability, and long-term relationships with our customers. Our team is trained to:

  • Provide personalized advice and styling suggestions for your wardrobe
  • Assist with all aspects of your shopping experience, from product selection to post-purchase care
  • Offer proactive updates about your orders, shipping status, and promotions
  • Respond to feedback and inquiries in a thoughtful and constructive manner
  • Support wholesale, collaboration, and media opportunities for aligned partners

We aim to make every interaction feel personal, approachable, and reflective of our brand ethos: freedom, creativity, and the celebration of individuality.

Extra Support & Lifestyle Guidance

Beyond standard customer support, our team can also provide:

  • Fabric care tips for cotton, linen, silk, and blended textiles
  • Outfit coordination for Boho-Chic and urban-inspired looks
  • Vacation packing advice and seasonal styling suggestions
  • Insights into sustainable fashion practices and responsible garment care

Our Business Information

Please note that all inquiries and correspondence are handled through our official business channels:

At UrbanovaStyle, your questions, concerns, and feedback are more than inquiries — they are part of building a community of women who embrace bold self-expression, freedom, and creativity in fashion. Thank you for connecting with us. We look forward to helping you confidently explore our collections and the lifestyle we celebrate.